Returns & Exchanges

Fiesta Island Flower – Return Policy

At Fiesta Island Flower, we stand by our products and want you to get exactly what you ordered. Our return policy applies only if we made a mistake and sent you the wrong item.

7-Day Notification Window

You have 7 days from delivery to let us know if you received the wrong product. After that, we can’t process returns or exchanges.

Return & Exchange Options

If we sent the wrong item, you can choose one of the following:

• Refund: We’ll issue a full refund once we confirm the return.
• Exchange: We’ll send you the correct product after we receive the incorrect one.

Return Requirements

• Product must be unused, unopened, and in original condition with all labels and seals intact.
• Contact us first at before sending anything back.
• Return must be sent back in original packaging.

We Cannot Accept Returns If:

• The product has been opened or used
• Packaging or labels are missing or damaged
• We were not contacted first
• It’s been more than 7 days since delivery

How to Start a Return

1. Contact Us – sales@fiestaislandflower.com or call (619) 797-5954
2. Get Instructions – We’ll send return details
3. Send It Back – Return the incorrect item in original condition
4. Refund or Exchange – We’ll process your choice quickly once the return is received

Last updated: August 14, 2025